Astreya is a global AI-first managed IT services provider founded in 2001 and headquartered in San Jose, California. The company designs, deploys, and manages complex technology environments for enterprise clients, covering cloud infrastructure, cybersecurity, digital workplace services, network and data center management, IT asset management, service desk operations, and hybrid IT. Its work spans enterprise AI, AI automation, data engineering, and application engineering, with additional capability in AV workplace collaboration.
The firm operates at considerable scale. It manages more than 1.5m tickets annually and supports over 500,000 end users across more than 40 countries, reporting an average customer satisfaction score of 4.95 out of 5. Roles across service desk operations, IT asset management, and network and data center management tend to suit candidates with hands-on technical support, security clearance, or infrastructure experience, with structured escalation and process discipline familiar to those from operational backgrounds.
Astreya has built a set of proprietary AI agent and automation frameworks - Ara, Lynx, Pictor, and AI OpsHub - alongside production-ready solutions published on the ServiceNow Store and Databricks Marketplace, including TicketLens, Astraix, Attachment Summarizer, and Data Trust and Stats Intelligence (DTSi). The stated approach combines human-centred service with practical AI, aiming to move teams from reactive incident handling toward predictive service delivery, supported by reusable intellectual property and pre-built accelerators. The company places emphasis on measurable outcomes and on simplifying complex technology environments.
