Omni Hotels & Resorts operates 51 distinctive luxury hotels and resorts across North America, each designed to reflect the character of its location. Founded in 1958, the company manages properties ranging from prominent city-center hotels to destination resorts, serving guests through a workforce of over 23,000 associates.
The company structures its operations around hospitality management, guest experience delivery, and human resources. Its technical domains span hotel and resort operations, customer service, and talent development. A notable initiative is the Leader-in-Development program, which aims to cultivate leadership capabilities among current staff and prepare future leaders within the organisation.
Omni emphasises a culture centred on respect, gratitude, and empowerment. The company describes itself as maintaining an environment where long-term relationships develop despite its scale - large enough to offer diverse career paths yet structured to retain personal connections among associates. It positions guest experiences as delivered by staff who view hospitality as a craft worth mastering.
